The Best Western Universel Hotel Drummondville is located at the center of town and off of Highway 20. It is accessible to shops, restaurants, entertainment places, the Maple Syrup Cabin, Legendes Fantastique, Mondial of Cultures, the Village Quebecois d'antan and le Centre Culturel.

There are guest rooms with free newspapers and Internet access at the Best Western Universel Hotel Drummondville. Rooms also feature bathtubs, hair dryers, televisions, air conditioners, coffee/tea makers, ironing sets, and clock radios. Guests may request for refrigerators, microwaves, infant beds, and roll-away beds.

The Best Western Universel Hotel Drummondville provides many facilities. It has a restaurant, a coffee shop, a cocktail lounge, an indoor pool, a spa tub, a business center, meeting rooms, and an event space. Guest parking, Internet access, and airport shuttle are complimentary.